Shipping policy
Shipping Policy
At [treasureofjoy], we aim to deliver your order safely and as quickly as possible across Pakistan.
Order Processing
Orders are usually processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, promotions, or holidays, processing may take slightly longer.
Delivery Across Pakistan
We currently offer delivery to most cities and areas across Pakistan through reliable courier services.
Estimated delivery time:
Major cities: 2–4 business days
Other areas: 3–7 business days
Remote areas may require additional delivery time.
Delivery times are estimates and may vary due to weather, public holidays, courier delays, or other circumstances beyond our control.
Shipping Charges
Standard delivery charges are Rs. [XXX] per order.
Free shipping is available on orders above Rs. [XXXX].
Any applicable shipping charges will be displayed at checkout before you complete your order.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) across eligible areas in Pakistan.
When your order is delivered, you can pay the courier the total amount shown on your order.
Please provide an accurate and complete phone number and delivery address when placing your order.
Order Confirmation
For COD orders, we may contact you by phone, WhatsApp, or SMS to confirm your order before dispatch.
Orders that cannot be confirmed may be cancelled.
Order Tracking
Once your order has been dispatched, you may receive a tracking number through SMS, WhatsApp, email, or another available communication method.
You can use the tracking information to check the status of your shipment.
Failed Deliveries
If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the customer refuses to receive the parcel, the courier may attempt redelivery or return the parcel to us.
Repeated refused or fake orders may result in restrictions on future COD orders.
Damaged or Incorrect Orders
If your parcel arrives damaged, opened, or contains an incorrect item, please contact us at [your email/WhatsApp] within 24–48 hours of receiving your order.
Please provide photographs or videos of the parcel and product so that we can investigate the issue and assist you.
Address Changes
Please contact us as soon as possible if you need to change your delivery address.
Once an order has been dispatched, we may not be able to change the delivery address.
Shipping Delays
Although we work with reliable courier partners, delivery may occasionally be delayed because of weather conditions, public holidays, strikes, high order volumes, security restrictions, or other circumstances outside our control.
International Shipping
At this time, we [do/do not] offer international shipping.
If international shipping is available, customers may be responsible for customs duties, taxes, and other charges imposed by the destination country.
Contact Us
If you have any questions about your order or shipping, please contact us:
WhatsApp: [03176821635]
Email: [treasureofjoy1233@gmail.com]
We are happy to help.